Refund & Return Policy
Refund Policy
asiapencil.com management reserves the exclusive right to decide on refunding or replacing a product.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Cash | Cash Refund | 1-2 working days |
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 10-14 working days |
| Cash on Delivery (COD) | Bank Deposit | 4-5 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
All refunds are made using the payment-initiated media
Returns Policy
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box.
Any issue related to any product or service should be brought to the notice of asiapencil.com within 2 days of the purchase.